Frequently Asked Questions
Everything you need to know about our gourmet cookies and treats.
How are your cookies shipped to ensure freshness?
Our gourmet cookies are baked to order and vacuum-sealed or placed in air-tight packaging before being shipped in insulated containers to maintain their soft, chewy texture.
Do you offer gluten-free or vegan options?
Yes, we have a dedicated selection of gluten-free and vegan cookie flavors. Please check the specific product descriptions for a full list of ingredients and allergen information.
What is the shelf life of Félix & Norton cookies?
Our cookies are best enjoyed within 7 days of arrival. For longer storage, you can freeze them for up to 3 months; simply thaw at room temperature or warm in the oven for a fresh-baked taste.
Can I track my order once it has been placed?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or if there is an error, please contact our support team within 24 hours for a replacement or refund.
Do you provide catering or bulk orders for events?
We love being part of your celebrations! We offer special bulk pricing and custom packaging for weddings, corporate events, and parties. Please contact our events team for a quote.