Returns & Exchanges

Due to the perishable nature of our gourmet cookies, we are unable to accept physical returns, but we are committed to ensuring every bite meets our high standards of excellence. If your order arrives damaged or incorrect, please follow the steps below within 48 hours of delivery for a full refund or replacement.

1

Document the Issue

Take clear photographs of the product and packaging, specifically highlighting any damage or discrepancies from your original order.

2

Contact Support

Email our customer care team at [email protected] with your order number and the photos you captured.

3

Internal Review

Our quality assurance team will review your claim within 24 hours to verify the issue and process the necessary compensation.

4

Resolution

Once approved, we will either issue a full refund to your original payment method or ship a fresh batch of cookies at no additional cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing